An SMS 2-Way Live Chat is the easiest way to communicate with yoru customers via text, without using your real phone number. In this tutorial you will observe how to creat a SMS 2-Way Live Chat and you will be able to see how you can get notified of any engaged campaign.
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Here is a quick tutorial about how to set up the SMS 2-Way Chat template.
1. Log into your account and click “Create Campaign”. Select “2-Way Chat” and give your campaign a name. You can edit the default name by clicking on the pencil.
2. Choose a Keyword that customers will send to a Short Code to initiate the SMS 2-way chat session.
Write the message the customer recieves after they type your keyword.
3. Choose the method you would like to be notified when someone initiates a chat session with you (SMS or Email).
You may not be at your computer, you may be on your phone, or your phone maybe on airplane mode and you prefer email. You can pick and choose which option is best for you.
(Please note: SMS phone numbers must be associated with a carrier. Googlevoice, grasshopper etc will not work).
4. This template includes a free Marketing Landing Page (MLP). This is a web landing page that you can use to spread the word. There is a link you can share with others. You also have the option to download as a PDF or JPEG to print, or share on social media platforms. Once you click “Finished”, you’re all done and can start chatting with customers!
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